Understanding Customer Dynamics: Building Stronger Client Relationships - NCLBGC 2 C.E.

Understanding Customer Dynamics is designed to help you as a builder develop deeper insights into customer behaviors, their language, preferences, and decision-making process. You will explore key strategies for building and fostering trust, communication, and long-term client relationships that drive business success.

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Reputation -based Content

2 hours of C.E.

Resumable Videos

8 Total Videos

Interview-based

In-Depth with 2 Different Clients

Certificate

1 Certificate

2 Hours of C.E. Credit
1 Completion Certificate
Client-Focused Lessons
8 Videos
2 Interviews

Get in the Mind of Your Clients

Know the stress-factor of a client as they embark on the construction process with you.
Have a strong feel for the decision-making process of your clients.
Understand client communication and issues.

Gain Deep Insights Into Behaviors & Preferences.

Anticipate the long-term needs for maximal growth of your clients for the space you are constructing for them.
Learn how to balance the opinions of all parties involved.

Course Lessons

Meet the instructor

Lead instructor/presenter Robert “Bob” Therman has been building since 1975. He has completed over 500 single-family residences, including his own 154-lot development from 2000-2009.

Also well versed in commercial building techniques, he has completed a wide array of projects varying from: multifamily apartments, computer mainframe server center, military barracks, restaurants and gas stations.

His experience has spanned multiple geographies across the country–from MI, OH, IL, GA, CO, SD, and this beloved state of NC. Regardless of your existing construction focus or desired area of expertise, there will be something of value from Bob.

Patrick Jones - Course author

1555 Hanford Rd, Graham, NC, 27253
Phone number: 984-355-5594
Business Hours: 7:00 AM - 4:00 PM ET