Addressing Homeowner and Client Concerns - 2 Hrs. RCE

Address client concerns before the construction portion begins and after the work is finished. This course will consist of contractor due diligence, references, and explore the most important steps in creating a trusting environment.
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Reputation -based Content

2 hours of R.C.E.

Resumable Videos

7 Total Videos

Pre-Construction Letters

2 Downloadable Word Docs


1 Certificate

Why learn about addressing concerns?

  • 2 Hours of R.C.E. Credit
  • 1 Completion Certificate
  • Client-Focused Lessons
  • 7 Videos
  • 2 Downloadable and Editable Templates

Improve or Confirm Your Approach with Clients

  • Understand the necessary steps to ensure being hired as the top contractor of choice.
  • Demonstrate communication skills with clients.

Take Control Over Pre- and Post-Construction Matters

  • Gain a solid grasp of the what it takes to set a good foundation for contracts and customer relations.
  • Cover how to perform at a high level of confidence to complete a project from start to finish.

Course Lessons

Meet the instructor

Bob Therman

Lead instructor/presenter Robert “Bob” Therman has been building since 1975. He has completed over 500 single-family residences, including his own 154-lot development from 2000-2009.

Also well versed in commercial building techniques, he has completed a wide array of projects varying from: multifamily apartments, computer mainframe server center, military barracks, restaurants and gas stations.

His experience has spanned multiple geographies across the country–from MI, OH, IL, GA, CO, SD, and this beloved state of NC. Regardless of your existing construction focus or desired area of expertise, there will be something of value from Bob.
Patrick Jones - Course author